Terms and Conditions
1. These terms
These are the terms and conditions on which we supply our services to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you may change or end the contract, what to do if there is a problem and other important information.
2. Information about us and how to contact us
Who we are. We are Local Bike Pro Ltd, a company registered in Scotland. Our company registration number is SC550316 and our registered office is at 15 St Leonard Street, Lanark, Lanarkshire, ML11 7AB. You can contact us by writing to us at email@example.com.
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or phone number you provide to us in your booking.
3. Our contract with you
How we will accept your booking. Our acceptance of your booking will take place when we email you to accept it, confirming the timeslot for collection, at which point a binding contract will come into existence between you and us. If we are unable to accept your booking, we will inform you of this and you will not be charged. In the rare event that we are unable to fulfil a booking after acceptance we will let you know as soon as possible and we will take all reasonable steps to rebook a convenient collection timeslot for you.
Where you are based. Our service is currently available only to postcodes in the Glasgow and Lanarkshire area. To find out if our service available in your area, click here.
4. Collection, return and cancellation
When we will collect your bike. We will collect your bike from your chosen location during the timeslot you have chosen. Please ensure that you are available for the duration of your chosen timeslot.
When we will return your bike. Upon completion of the service, we will contact you by email to arrange a suitable timeslot to return your bike to the location it was collected from. We ordinarily aim to have your bike ready for return to you within 48 hours of collection, however there may be times when this is not possible. If there is a delay for any reason we will contact you as soon as possible to let you know.
If our driver finds that no one is available to take delivery of your bike at the agreed timeslot, we will contact you to rearrange delivery and may charge you for any storage and additional delivery costs incurred. Upon the return of your bike we will provide you with an aftercare guide with instructions on ensuring the ongoing effective performance of your bike.
Cancellation and rescheduling. We can facilitate rescheduling or cancellation of a collection timeslot at no extra charge provided at least 24 hours’ notice is given to us in writing by contacting us at firstname.lastname@example.org. You agree that by selecting a collection timeslot which falls within the cancellation period set out in regulation 30 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are requesting that we carry out our services within that cancellation period and you acknowledge that you have no right to cancel a booking once your service has been completed. If you contact us in relation to a rescheduling or cancellation between 4 hours and 24 hours prior to your collection timeslot, we will be entitled to charge you a fee of £10. If no cancellation or rescheduling has been arranged at least 4 hours before your collection timeslot and no one is available to allow our driver to collect your bike at your chosen location within 10 minutes of our driver’s arrival, then we will be entitled to charge you a fee of £40.
If you cancel your booking after we have collected your bike, we will contact you to arrange a suitable timeslot for the return of your bike and we will be entitled to charge you the total cost of your booking.
5. Price and payment
Where to find the price for the service and how you must pay. The price of the service you choose will be the price indicated on the booking pages. Upon booking you will be required to provide payment information and once your booking is confirmed the charges will be authorised but no monies will be debited from your account until we have assessed your bike and either commenced the service as booked or agreed with you the costs of any additional work required.
6. Our service
Carrying out your bike’s servicing. Prior to carrying out the service you have booked, our technician will carry out an assessment of your bike to determine its condition. We may contact you at that point to advise of any additional work that may be required and/or parts that may require to be replaced and the additional costs of such work but we will not undertake any additional work without your consent. We are not responsible for any loss or damage you suffer as a result of not following our recommendations on parts or additional work required to your bike. We will take responsibility for disposing of any parts we remove from your bike and in some cases we may charge you a fee for doing so. We are not responsible for any alterations, adjustments or repairs carried out to your bike by you or any third party after we return your bike to you.
Fitting new parts to your bike. If you instruct us to replace any parts of your bike, we will be unable to exchange or offer refunds on those parts once fitted unless they are faulty. No exchange or refund is available on parts with defects as a result of fair wear and tear or improper use. If you believe any part we have fitted is faulty we will send such part to the supplier for examination but we may charge you the costs of doing so. You will be offered a full refund or replacement on any part which is confirmed faulty by the supplier. The terms and conditions of sale of suppliers apply to all parts we replace and we are not responsible for any delay or availability of parts from suppliers or the quality of such parts. Please let us know if you wish us to fit parts you have purchased separately – we may charge you an additional fee for doing so. We are not responsible for the quality or suitability of any parts which were not purchased from us.
How to tell us about problems. If you have any questions or complaints about our service, please contact us at email@example.com. Nothing in these terms will affect your statutory rights. We offer a 3 month guarantee on services carried out. We endeavour to undertake all of our servicing with reasonable skill and care but we will repeat a servicing if it has not been completed to your satisfaction if you let us know within 3 months of the return of your bike. Please retain your original confirmation of booking if contacting us in relation to a repeated servicing. The guarantee will only apply to the person who made the original booking and does not cover defects as a result of fair wear and tear or improper use. The guarantee may be invalidated if any alterations, adjustments or repairs have been carried out to your bike by you or a third party since we returned your bike to you. The guarantee does not extend to any monetary or compensatory claim, in particular relating to consequential losses.
After servicing you will be provided with an aftercare guide – please ensure you have observed the instructions in the guide before contacting us in relation to repeating a servicing. We will be unable to provide a repeat service where any work required relates to non-compliance with instructions contained in the aftercare guide or improper or inappropriate use (in the reasonable opinion of BikeUp).Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform which is available at the following link: http://ec.europa.eu/consumers/odr/.
7. Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the service we provide.
Our liability. We will not be responsible for any economic or commercial loss, damage to property, lost income, loss of profits and third party claims or damage you suffer as a result of any delay or complications with your booking or arising out of our servicing. Our total liability arising in respect of your booking will be limited to the total amount you have paid us.
8. How we may use your personal information
How we will use your personal information. We will use the personal information you provide to us: (a) to supply the services to you; (b) to process your payment for the services; and (c) if you agreed to this during the order process, to give you information about similar services that we provide, but you may choose to stop receiving this information at any time by contacting us at firstname.lastname@example.org.
9. Other important terms
We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
We reserve the right to cancel or amend a booking. If we are prevented, hindered or delayed in fulfilling a booking due to circumstances beyond our control we will take all reasonable steps to mitigate the effects of such circumstances but we reserve the right to cancel or amend a booking for any such reason.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by Scots law and you can bring legal proceedings in respect of these terms in the Scottish courts.